I. Scope of Returns
You can apply for a return or refund if the carpet products you purchased from mosikollc.com have any of the following conditions:
The product has obvious quality problems. The received product is significantly different from the order description. The product was severely damaged during transportation (photo evidence is required).
II. Return Application Time
Please contact us to apply for a return as soon as possible after receiving the product. Applications submitted after a reasonable timeframe may not be processed.
III. One-Time Purchase Policy
All products on this website are purchased on a one-time basis:
There are no automatic renewals or periodic deductions. Each order is an independent transaction. Refunds are only available for completed orders that meet the eligibility criteria.
IV. Non-Returnable Items
The following are examples of non-returnable items: The following situations may preclude returns or refunds:
Dissatisfaction due to changes in personal preference
Used or man-made damaged goods
Goods with no quality issues due to incorrect size selection
Failure to provide valid proof of the problem (e.g., photos/order information)
V. Refund Processing
Eligible refunds will be returned to your original payment account.
Refund processing time depends on the payment method and usually requires a certain amount of time.
You will be notified by email once the refund is successfully initiated.
VI. Return Process
Step 1: Contact Customer Service (provide order number and a description of the problem)
Step 2: Submit proof (e.g., photos or relevant information)
Step 3: Review and confirmation
Step 4: Ship the goods back
Step 5: Process refund or return arrangements
Return Address: 26522 Paseo Belardes, San Juan Capistrano, CA 92675